Understanding how customers feel and what drives behavior at each step of the customer journey is difficult. With Keatext, you can easily build a 360-degree view of your survey responses in Surveymonkey to better understand and improve customer satisfaction.

Get recommendations to prioritize actions that maximize ROI

Understand what has the greatest effect on customer satisfaction metrics like CSAT or NPS. Keatext automatically provides you with the top recommendations from your survey responses. This predictive layer connects satisfaction drivers in your surveys with an impact score thanks to our innovative AI.

Build a 360-degree view of your survey responses

Keatext supports rich data visualizations, customizable dashboards, and sharing features to help you understand and align your team on what drives behavior at each step of the customer journey.

Reduce your analysis time by 98%

Keatext leverages AI-driven text analytics to instantly process your open-ended survey responses. Once a survey is imported, Keatext analyzes existing responses from the date you select, and automatically triggers the analysis of new responses.

Keatext allows you to:

• Browse predictive recommendations to take action
• Create and customize multiple dashboards
• Explore a heatmap of top topics and opinions
• Adjust topic groupings and apply tags

Unlock insight, instantly with Keatext.