With this integration, Freshdesk lets you add SurveyMonkey surveys right inside tickets, quite similar to when you send a default satisfaction survey. The default surveys in Freshdesk is an easy way to tap real-time feedback from customers. However, when you require more in-depth insights, you would want customers to fill out a complete survey questionnaire. Installing the SurveyMonkey app from our marketplace will help you to:

Limit sending surveys links to the same requester within a specified time period.
Configure surveys with or without folders.
View survey responses for each ticket, based on the user’s role and much more.

Bring customer engagement and better satisfaction with SurveyMonkey's online survey tools on Freshdesk.