With this integration, Freshdesk lets you add SurveyMonkey surveys right inside tickets, quite similar to when you send a default satisfaction survey. The default surveys in Freshdesk is an easy way to tap real-time feedback from customers. However, when you require more in-depth insights, you would want customers to fill out a complete survey questionnaire. Installing the SurveyMonkey app from our marketplace will help you to:
Bring customer engagement and better satisfaction with SurveyMonkey's online survey tools on Freshdesk.