Customer centricity survey template
Do your employees feel connected to your customers?
Start building a customer-centric company
Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.
Take a data-backed approach to customer centricity
Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.
- Assess: Get hard numbers to help you understand how connected to customers your employees feel.
- Prioritize: Find out where your efforts can have the most impact and identify which programs or efforts are effective.
- Refine: Focus in on different departments or groups and measure the progress of your efforts over time.
Conheça outros recursos
Modelos de pesquisa de satisfação de clientes
Com um modelo de pesquisa de satisfação do cliente, você pode coletar dados rapidamente, identificar pontos de queixa e melhorar a experiência.
Como a integração SurveyMonkey com o Salesforce ajuda a melhorar sua experiência de clientes
Como combinar o poder dos dados de clientes do Salesforce com a coleta de feedback da SurveyMonkey para melhorar a experiência de clientes.
Obtenha feedback prático com formulários de avaliação online
Aproveite todo o poder de feedbacks com os formulários de avaliação online da SurveyMonkey. Comece a usar nosso criador de formulários hoje mesmo!
Feedback loop: como aproveitar insights de clientes e colaboradores
O feedback loop ajuda a converter feedback de clientes e colaboradores em ação. Confira o que é feedback loop e como fechá-lo.