SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.
SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.
SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.
Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!
We’re looking for an experienced UX writer (or content strategist or content designer, whatever name you prefer) to grow our team. This role reports to the Senior Content Strategy Manager at our Portland office. You’ll help us continue to establish and scale the function—making an impact not just on the product, but on how the organization works.
Our team makes sure customers always have the information they need, from within the product to the help center. Your words help form the customer experience. You’ll be accountable for writing strategic UI copy that's easy to understand and concise, and you’ll be supported by three other UX writers. Your other teammates focus on help center articles and self-service content strategy.
This is the perfect role for someone who’s interested crafting end-to-end user experiences and is an expert at designing with words—how a screen fits into the larger ecosystem matters just as much as what the words on them say. You’ll be focused on depth over breadth, diving deep into one or two products at any given time.
UX writers work closely with designers and product managers and have a strong voice in the product development process. You’re not only a terrific writer, but a sought-after collaborator and critical-thinker. As a strong communicator who’s thoughtful about how you share the reasoning behind your work, you’ll have the opportunity to provide strategic direction on high-priority projects and influence decisions that improve the overall user experience.
A portfolio of relevant work is required. It should illustrate your experience creating UX content and solving user problems with words. You may show us content you’ve created for user interfaces, microcopy, user education, direct or transactional emails, style guides, or product launch content.
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.
SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.